Coverage
This TLIL Privacy Policy addresses information received on the TLIL Website (the “Website”), contact information provided by you, and data needed to enter the TLIL Customer Portal. TLIL does not share your information with third parties for marketing purposes and uses your information only for the purpose it was offered or as determined by the TLIL customer that provided your information to TLIL. If you provide about yourself to complete your shipment – we do not share (unless required by law) it with outside parties except to the extent necessary to complete your delivery. We reserve the right to revise these policies at any time, so check the last line of this policy to see when the policy has changed.
Protect Your Password
For those connecting to the TLIL Customer Portal, use a strong password, not one based on common words or easily guessed terms, such as birthdays or first names. Never write down your password or share it with others. You are responsible for maintaining the secrecy of your own password and will be responsible for the activities of anyone accessing the TLIL Customer Portal using your password.
The Information We Collect
This privacy notice applies to all data collected or submitted on the TLIL Worldwide Logistics website and its integrated web-based technology tools. You may use these customized web pages to schedule your residential deliveries and gain instant access to comprehensive shipment visibility. We need the data that allows us to make shipments and to confirm shipping information, including the following:
Name
Address
Email address
Phone number
On other pages or web-based portals in TLIL’s secure online system, you may be required to submit information about other individuals or companies. For example, if you create a shipment online, you will be prompted to submit the recipient's address and contact coordinates. In this circumstance, the type of personal information collected includes the following:
Name
Address
Email address
Phone number
Use of Information
The Company use the information you provide about someone else when creating a shipment to transport the product and confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that delivery.
The Company use return telephone numbers and email addresses to confirm appointment delivery scheduling, transmit reports and respond to the emails we receive. Such information is not used for any other purpose, is not shared with outside parties and will only be used to correspond with customers about a particular shipment.
The Company undertakes not to disclose (includes selling, sharing and renting) your Personal Information collected by the Company at any time to any third party without your consent except in accordance with this Policy. However, the Company reserves the right to disclose Information in good faith: a) if required by law or any authority; b) to protect and defend rights and interests of the Company, employees/ agents of the Company , other users or the general public; c) to enforce Terms of Use and other policies of the Company; d) to address concerns raised by a third party.
The Company uses Personal Information to provide its Services. To the extent the Company uses your Personal Information to market to you, we will provide you the ability to opt-out of such uses. We use your Personal Information to identify and authenticate users; understand your needs and confirm your application information and assess your eligibility for services; establish and maintain communication, and to respond to your inquiries; investigate and settle your claims/requests, and determine your eligibility for benefits;, resolve disputes; troubleshoot problems; help promote a safe service; billing and collect money; measure consumer interest in our products and services, inform you about Services, and updates; customize and improve your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; meet regulatory requirements; and as otherwise specified in the Policy.
The Company collect passively tracked data primarily for purposes of administering, protecting and improving our Platform and our systems, to better understand the preferences of our site visitors, to identify server problems, to compile aggregated statistics about site usage, and to help personalize your experience on our site.
The Company use the geo-location information for various purposes, including for purpose of providing services to you and to the clients that may have engaged you to provide services.
The Company also use Information to curate the relevant articles and other content.
By using this Platform, you hereby authorize the Company to contact you via calls, mails and/or text messages or by any other similar means using the contact details so provided, to furnish you with information regarding our various services currently available or as may be added or made available at any future date. In the event you do not wish to receive such information, you may unsubscribe to the facility.
In our efforts to continually improve our product and Service offerings, we collect and analyse demographic and profile data about our users’ activity on our Platform.
The Company identify and use your IP address to help administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
The Company may occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like postal/ zip code, age, or income level). We use this data to tailor your experience at the Platform, providing you with content that we think you might be interested in and to display content according to your preferences.
The Company may also use all the data and information, generated in the course or on account of provision of Services, on an anonymous basis for analytics purposes.
Information collected can be used by the Company within the Company or by its affiliates/ contractors/ agents for analysis and determination of statistics, demand and supply, pattern of usage etc.
The Company may use the user’s data collected from external APIs (such as the Google, or other service providers which the Company integrates with the Services from time to time) for the purpose of allowing them to access and use the activities, services, features or resources available on the Platform.
The Company may retain the user’s information for as long as their account is active or as needed to provide them the services, comply with the Company’s legal obligations, resolve disputes and enforce the Company’s agreements. Please note, the user’s information may remain stored in archive on the Company’s servers even after the termination of the user’s association with the Company.
Link to other website
The Platform may contain certain hyperlinks to other websites. While the Company’s Platform is subject to this Policy, we are not responsible for the privacy practices or the content of any other website that are linked to this Platform. Any information you provide to these other websites will be subject to their respective privacy policies. We therefore recommend that you read the privacy statement for each third party site you visit.
Rights and Obligations of the Users
To help the Company protect Information, the users are required to maintain the privy of login credentials and other information required by them to access or use the Platform. The users are also prohibited from communicating information provided by the Company to a third party unless required by law or in compliance with agreements entered between users and the Company.You are always free to review and edit your Personal Information uploaded on the Platform. You shall always have an option to withdraw your consent for collection and use by the Company of your Information by intimating the Company about such withdrawal by writing to the Company at the below mentioned contact information. In case, you withdraw your consent for collection, storage and use of your information by the Company, the Company shall be entitled to restrict, control or terminate your access and use of all or any of the activities, services, features or resources available on the Platform.
Data Security
The Company take reasonable measures to help protect your personal information in an effort to prevent its loss, misuse and unauthorized access, disclosure, alteration and destruction.
The Company adopts generally accepted, reasonable data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of the your Information, username, password, transaction information and data stored on the Platform.
The Company deploys reasonable security measures in place to protect the loss, misuse, and alteration of the information under its control. Once the user’s information is in the Company’s possession the Company adheres to reasonable security guidelines, protecting it against unauthorized access.
The user’s information will primarily be stored in electronic form however certain data can also be stored in physical form.
The Company may also use such Information for purposes of safety, security, fraud prevention and detection, and research and development for as long as it retains such information.
Only authorized personnel have access to your Information. Our systems and procedures are designed to prevent the loss, misuse, unauthorized access, disclosure, alteration, and destruction of your information. Our commitment to security extends to the contracts and agreements that we sign with external suppliers and service providers. We will retain your Information only as long as is required for the purposes for which it was collected and/or any legal or regulatory requirements. We shall only make use of, disclose and/or store your Personal Information in a secure and confidential manner.
We follow generally accepted industry standards to protect the personal information submitted to us. However, no method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use industry best practices to protect your Personal Information, we do not guarantee its absolute security.
The Platform stores all data on the cloud platform provided by Amazon Web Services, Inc (“Cloud Provider”) which may store this data on its servers located at Mumbai. The Cloud Provider may have security measures in place to protect the loss, misuse and alteration of the information. You also acknowledge that the standards followed by the Cloud Provider are not within control of the Company and are liable to change from time to time. You agree that it is in your interest to review from time to time the security standards, practices and policies adopted by Cloud Provider to confirm that there are no changes that you are not comfortable with.
Changes to this Policy
We reserve the right to modify this Policy at any time. In the event that we do so, the updated privacy policy shall be posted on our Platform and it will be incumbent upon you to review the same periodically. However, if we materially change our privacy practices, we will notify you by sending an email or by posting a notice on our Platform.
Intellectual Property and Content
Except as expressly provided in this Agreement, all intellectual property rights relating to the Goods, Services, Software, technology, techniques or trade marks that are used in or provided by Us as part of the Services, or in any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by You or any third party relating to the Service and/or the Software, or in any data and content generated through Your use of the Goods or Services (“Intellectual Property”) will be owned by Us or will vest in Us on creation or is licensed to Us (where transfer of ownership is not possible). You will not copy, distribute, reproduce or use any of the Intellectual Property except as expressly permitted under this Agreement.
Withdrawal of Consent
You shall always have an option to withdraw your consent for collection and use by the Company of your information by intimating the Company about such withdrawal by writing to the Company at the below mentioned contact information. In case, you withdraws your consent for collection, storage and use of your information by the Company, the Company shall be entitled to restrict, control or terminate its access and use of all or any of the activities, services, features or resources available on the Platform.
How You Can Access or Correct Your Information
You can access the personally identifiable information collected in our online shipping system by logging into our secure site. We use this procedure to better safeguard your online protection. In addition, you can correct identity information errors by sending us a request at connect@tigerlogistics.in
To protect your privacy and security, we will also take reasonable steps to verify your personal identity before granting access or making corrections. TLIL does not request, via unsolicited mail or e-mail, personal information. We will not ask you in an unsolicited telephone call or e-mail for your password.
How to Contact Us
Should you have other questions or concerns about these privacy policies, please call us at +91-11-47351111 or send an email to connect@tigerlogistics.in